Essential Skills: It is critical that the candidate demonstrate the ability to Communicate effectively with clients and on their behalf Comply with WHS policies and procedures Effectively implement, monitor and review client home care or domestic assistance plan Use relevant equipment to maintain the required standard in the clients' environment In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes the ability to: Demonstrate experience in domestic cleaning Drive a car (current driver's license) Exercise patience and tolerance Follow organisation policies and procedures relating to work performance including: discipline maintain confidentiality and privacy of clients maintenance of insurance, registration and/or other legal requirements relating to use of motor vehicle minimise disruption to the client's home environment minimise safety hazards for self and others select and use equipment and cleaning agents effectively use correct hygiene procedures Solve problems including the ability to use available resources and prioritise workload Use time management strategies to set priorities Use numeracy skills ranging from the ability to complete basic arithmetic calculations such as addition, subtraction, multiplication, division and recording numbers Use oral communication skills required to fulfil job roles in a safe manner and as specified by the organisation, including skills in asking questions, providing clear information, listening to and understanding workplace instructions, and clarifying workplace instructions when necessary organisation may require competence in English or a community language, depending on client group Use reading and writing skills required to fulfil job roles in a safe manner and as specified by the organisation the level of skill may range from the ability to understand symbols used in WHS signs, to reading workplace safety pamphlets or procedure manuals, to reading labels and handling chemicals such as cleaning fluids literacy support available in the workplace may range from having access to support or assistance from expert/mentor/supervisor, to having no communication supports available literacy may be required in English or a community language. Work with others and display empathy with client and relatives |